At Chelsea water we ensure that our products reach you in the best possible way. Please see below some questions you may have about our shipping process.

Delivery & dispatch 
Wine is heavy, so we use a 48 hour tracked shipping service – this can take between 2-3 working days from dispatch.

We usually dispatch orders placed by 2.00 pm on the same day. Orders placed after 2pm are unlikely to be dispatched on the same day – this will affect shipping times, and wine ordered over the weekend, we leave our warehouse on Monday.

What are my delivery options?

Standard shipping
2-3 working days standard delivery is sent via royal mail. 

Express shipping
1-2 working days; sent via dpd.

Can I track my order?
Of course, your dispatch email will include a tracking number. So, you can watch the wine all the way, until it reaches your Fridge!

You can return within a 14 day window. For all returns, please email along withYour order number.

We ask that any returns are sent back to us in the same packaging in which they were received.